FAQ & Site Info
Yes. Bulk orders are minimum 10 quantity for each product. Do enquire for discounts. We will provide a coupon or discount code.
Delivery is usually by Standard Economy Shipping from China. Via E-Packet or China Post. If merchandise are available from USA and UK warehouses, we provide Express Shipping by our appointed logistics companies in these countries. All deliveries are provided free tracking. . Delivery times range from 10 to 35 days for Economy Shipping or 7 to 15 days for Express Shipping. (Time exclude our processing/order taking and fulfilment time. We want you to love our products as much as we do. All items we ship will go through Quality Control checks) Time frame is usually 15-39 days for Economy/Standard Shipping and 15-25 days for Air-Mail or Expedited Shipping. Please allow up to 7 days more if there are prolonged public holidays in the country of manufacture. Tracking: Cost US$1.99 per item. Buyers will NOT be charged. We will offer free tracking. All items are checked for quality before shipped.
Our refund policy is aligned with the return policies and conditions that our suppliers gave us. If merchandise is defective on arrival, please contact us immediately. Buyers have 5 days to contact us and 15 days to return it from the date item was received for a one to one exchange depending on the circumstances. Generally if merchandise is defective, we request buyers to first take photos of the front and back of the packaging envelope and indicate the order number and shipping number found on the shipping package, photos of the defective item and video showing the malfunction of the defective item. In case of electrical appliances which include smart watches and activity trackers, especially, a video is helpful showing in what way the merchandise is not working. Ideally, the photos/videos have to be clear and focused, taken under good lighting conditions, and taken at close and medium distance. Defective merchandise must be returned in its original packaging and with all accompanying manuals and accessories. Buyers will be responsible for the shipping and tracking fees to return the merchandise. Please contact us for the return address before returning the defective merchandise. Buyers will also need to inform us the tracking number when returning the defective merchandise. We will send a brand new replacement item after we receive and verify your return item. Please note returned merchandise are for purpose of our return of the same to our suppliers. We advise that we do not offer refunds except in cases where the suppliers agree to a corresponding refund. Please note not all suppliers accept a refund solution. Any refund will be on a case by case basis. Buyers are advised that if they consider the return cost to be not cost effective, they can agree the refund price with us which is expected to be up to 75% of the purchase price to take into account incidental selling and administrative charges.
We advise customers not to cancel their orders as we have a policy of processing all orders within 3 days. If, in the event, we are not able to ship your item within the next 7 days, we will email you explaining the circumstances and informing you of the delay. Usually the delay is due to delay in the delivery by our suppliers. In such cases, we will offer you a goodwill discount of 3% to 5% of the item's value. But if you like a cancellation then, you may let us know. An order cancellation of US$5 or up to 10% of the item's cost may apply to cover administration costs. However, please note, that if your item is already shipped, we will not be able to cancel. Sometimes it can happen that when we send you the email, your item is being shipped. It happen because your order has already been processed for shipment and in the queue. Once stock is available, your order automatically gets shipped. Order cancellation will not be possible in this case.
We respect your privacy. We will not use or share your information with anyone except as described here. We will request for your contact telephone number solely for purpose of (ensuring safer and more efficient) delivery. Most times we ship by Air Mail Registered and by shipping companies or small parcel couriers; these require your signature as the recipient. If you prefer not to provide us your phone number, that is fine, we will just put ours. Just drop us a note when ordering. Before we process your order, we normally send out 1-2 emails for requesting your contact number. For faster order processing, it will help if you can provide us your phone number. (Or you can tell us, you prefer not to provide your number.)
We ship either by Air Mail Registered or via reputable shipping/logistics services. All items, once they arrive in your country, can also be tracked via https://www.packagetrackr.com/, https://www.usps.com and https://www.royalmail.com/track-your-item. Most times, the expected delivery time frame is between 8 to 15 business days for Priority Shipping and between 15 to 35 business days for Air Mail Registered. We will do our best to arrange for priority shipping. But there are some items which we are not able to provide priority shipping. We thank you for your understanding in this matter.